The pandemic’s future timeline is unclear

Though states are beginning to reopen their economies and are considering allowing government workers back into offices, the changes brought by the pandemic are far from over, CIO said.

“We’re having conversations about our emergency operations center, about prolonged operations,” one IT leader said. “We’ve had our EOC active for a long time before for hurricanes or floods, but it’s never been like this.”

Officials are now questioning what “the new normal” will look like.

“When we look at our end-user services, how do we safely reopen?” one official said. “It’s not immediately clear what that looks like.”


One educational technology leader noted that just because the initial move to a remote workforce and distance learning has been successful doesn’t mean preparation is done.

“Future favors the well-prepared,” the leader said. “We were already moving to blended learning, but this sped all of that up, and will continue to define the future.”

Jake Williams

Written by Jake Williams

Jake Williams is the vice president of content and community for StateScoop and EdScoop. He's spent nearly a decade in the government IT market, covering the ins and outs of state and local government, as well as higher education. He started his journalism career in his native Pennsylvania and has also worked as a reporter for Campaigns & Elections magazine.

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