The call to centralize IT services often comes from the top, but cooperation with agencies takes communication, CIOs say on the Priorities podcast.

North Carolina CIO Eric Boyette will serve as the organization's president, succeeding Delaware CIO James Collins.

Before upgrading the state's legacy systems, says Maryland's technology secretary, he must first understand the businesses and how they overlap or differ.

State technology secretary Michael Leahy says the upgrade gives the state "one source of truth."