Reducing customer experience friction at public sector agencies
Los Angeles County CIO Peter Loo and PayIt SVP Jean Nobile talk about how agencies can modernize and improve digital experiences for their constituents.
Advertisement
Los Angeles County
L.A. County’s public defender uses AI to improve client management
In one instance, the new AI-powered document processing system assisted a Los Angeles public defender in helping his client avoid arrest.
LA County to share new assessments platform with other California counties
As a six-year software modernization project winds down, officials said they're planning to open their technology to other counties around the state.
There’s more to legacy tech than age, outgoing L.A. County CIO says
Bill Kehoe, who's been nominated to be CIO for the State of Washington, said L.A. County's cloud migrations were helpful during the COVID-19 response.
Los Angeles County deploys smartphone vaccine records
Using a mobile app like Apple Wallet or Google Pay, COVID-19 vaccine recipients can prove they've received a shot and get reminders for a second dose.
LA County CIO says cloud is key to reimagining government services
Bill Kehoe on Los Angeles County’s mission goals, prior to pandemic, set them on a path to successfully maneuver remote work and cloud security during the crisis.
Advertisement
How to adapt to changing customer expectations
The L.A. Metro built an engagement layer into their regional transit card’s backend system that opened up new service options in a dynamic environment.
Homelessness workshop fuels upcoming technology projects in LA County
The county is taking a collaborative, community-based approach to understanding its biggest pain points as it attempts to eliminate homelessness.
Incompatible file formats led Los Angeles County to drop 118,000 voters in California primary
A review of the June 5 mishap concludes it did not happen because of a "printing error," as officials said originally.
LA County contractor joins list of cloud users found to have lax security settings
Millions of telephone call logs, including some residents' home addresses and Social Security numbers, were left accessible.