The state has reclaimed most of the accidental payments and is now seeking to distribute funds to residents who've been underpaid by the faulty system.

Technology officials said they believe the next 10 years of government IT will be marked by a more integrated environment in which their expertise is brought to the fore.

Former Palo Alto, California, CIO Jonathan Reichental said he wants to "make things better." From AI to the cloud, these are the technologies he thinks can make that happen.

Google executive Todd Schroeder said recent successes rapidly upgrading legacy systems in state and local government will have a lasting effect on the mindsets of IT leaders.

A new time and leave system replaces 40-year-old paper processes in Hawaii, where state CIO Douglas Murdock said many employees continue to work from home.

The pandemic is forcing states to accelerate upgrades to critical IT systems, which in turn is compromising personal data and upending normal procurement steps.

Oklahoma officials said they didn't have time to replace the 1980s-era mainframe that its unemployment system relies on, but they were able to layer in cloud-based software to streamline claims approvals.

Robin Carnahan and Waldo Jaquith want states to stop "reinventing the wheel" with each new technology procurement and instead work together to create software they can share.

Governors continue to apologize for computer systems that continue to have new problems as the pandemic wears on.