Enterprise Services

Agile integration in infrastructure improves modernization efforts, report says

by • 2 years ago

Agile experts explain how agencies adopting a distributed architecture framework can better position themselves to adapt to changes in technology.

How Louisiana saved $70 million with IT consolidation efforts

by • 3 years ago

By centralizing its IT services, the state of Louisiana not only saved tax-payer dollars, but also improved how citizens and government workers use its system.

Giant no-bid IT contracts at Kansas revenue agency prompt surprising layoffs

by • 3 years ago

Lawmakers expressed surprise when they discovered two contracts totaling more than 10 million that will cost 56 state employees their jobs. The revenue agency defends the decision saying it followed the legal requirement of posting the contracts online for seven days.

Michigan strives for service simplicity with MiPage

by • 3 years ago

The state's evolving quest to build a single integrated app for all state services is both ambitious and emblematic of government's drive to match the private sector.

What workforce problem? Nebraska staffs enterprise services team with recent graduates

by • 3 years ago

State Chief Information Officer Ed Toner said a new generation of hires is infusing government with "youthful enthusiasm" that is driving cultural change.

From blind to data-driven: Washington state's IT tracking framework is transforming governance

by • 3 years ago

The state's journey to becoming a public sector vanguard for technology business management came with a few misfires along the way.

Cybersecurity reigns as top priority for city and county CIOs in 2017

by • 3 years ago

New research from the Public Technology Institute shows that security is dominating local government investment in new projects and initiatives.

Chat tool slices customer support times at Tennessee labor department

by • 3 years ago

New tools included in a system modernization are in some cases improving response times tenfold.

Civic tech companies are making a devastating mistake

by • 3 years ago

A new report says many civic tech startups are risking bankruptcy by ignoring financials and pursuing offerings that don’t answer critical problems.