Researchers and state officials said governments are catching on to human-centered design principles, leading to better service delivery.

The Labor Department announced it's supplying funding to help 18 states make their unemployment systems more accessible and reliable.

The Labor Department announced its latest round funding to help states fix unemployment systems battered by pandemic-era fraud.

The U.S. Labor Department Office of Inspector General warned about bias in facial-recognition algorithms that state unemployment programs have used.

Unemployment insurance fraud since April 2020 could total more than $60 billion, according to a new report made public Monday by the U.S. Government Accountability Office. While…

Labor Secretary Marty Walsh said the pandemic "exposed significant vulnerabilities" in states' unemployment systems that led to tens of billions of dollars in phony claims.

The Department of Labor hopes to jumpstart efforts in communities across the country to educate workers on the latest tech skills.