Government leaders are discovering automation is more than a technology tool, but an enterprise capability to improve citizen service delivery, lower costs, accelerate digital modernization and reduce the risk of fraud.

Automating data processes is a start, but democratizing data is the goal to realizing true transformation says Alteryx’s Andy MacIsaac.

Gerald Whisman, a former engineering director, said automation and eliminating one-off technology deployments are the top priorities in his new role.

A new report discusses advances in automation to help public healthcare organizations tackle a backlog of claims from the pandemic, and protect from fraud and waste.

Financial shortfalls were not as bad as projected, but "we're going to see reduced spending models" for some time, NASCIO Executive Director Doug Robinson said.

States that participated in the pilot cut the time needed to block malicious domains from three days to three minutes.

State IT officials share strategies for deploying process automation tools and the gains they’re achieving using RPA to improve service delivery.

Arizona, Louisiana, Massachusetts and Texas are working with a Johns Hopkins University lab to speed up how they react to threat intelligence.

Surging demand at health and labor departments spurred adoption of chatbots in state government, according to a new NASCIO report.