Automation

Indiana tackles workforce woes with training program

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On the Priorities Podcast, Indiana’s Jon Rogers says a workforce program is getting residents trained and working in the state IT shop.

Tennessee launches new round of statewide automation projects

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Tennessee automation director Bob Pucci said he's hoping to kick off a "grassroots movement" that could save 250,000 annual hours of work.

Tennessee's Medicaid program is going in on process automation

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TennCare CIO Hugh Hale said he wants to automate as many of his agency's processes as possible to make themselves "easier to deal with."

Sink or Swim? How to manage the swell of FOIA request

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Agencies can leverage workflow automation tools to improve customer experience and interagency communication.

How hyperautomation unleashes the full potential of business processes

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MCCi CEO Donny Barstow on improving public services by modernizing business processes and reducing transactional work using hyperautomation.

How automation benefits the citizen experience

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Automation platforms are giving government agencies greater capacity to improve citizen services and help employees keep up with escalating workload demands.

North Dakota shares cyberthreat automation tool for Albert sensors

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The state published a "playbook" that officials said other states and localities can use to automate research on new threats.

Virginia CIO compares automation to ordering a chicken sandwich

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Commonwealth Chief Information Officer Nelson Moe said IT officials in search of solutions don't need to reinvent the sandwich.

How observability and AIOps enhance application performance

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Traditional monitoring systems are no longer adequate for mapping dynamic dependencies and identifying the root cause of performance issues, says Dynatrace CTO.

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