State IT officials share strategies for deploying process automation tools and the gains they’re achieving using RPA to improve service delivery.

Arizona, Louisiana, Massachusetts and Texas are working with a Johns Hopkins University lab to speed up how they react to threat intelligence.

Surging demand at health and labor departments spurred adoption of chatbots in state government, according to a new NASCIO report.

As chief information officers anticipate working with smaller budgets and smaller teams, automating processes, they say, appears increasingly necessary.

More than 30 non-IT employees in Garland, a Dallas suburb of about 240,000, taught themselves how to design digital workflows making government more efficient.

Adding cloud services to an organization’s technology environment may add complexity, but it also simplifies some tasks, says Virginia CISO Mike Watson.

Mayor Bill de Blasio also announced the creation of a new position of algorithms management and policy officer to oversee the city's use of algorithms.

North Dakota CIO Shawn Riley says that by boosting efficiency through the use of technology, the state is "improving lives and inspiring success."

Agency CFOs and CIOs alike can benefit from investing in automated invoicing and payment systems. A cloud-based service would pay for itself in less than a year.