TennCare CIO Hugh Hale said he wants to automate as many of his agency's processes as possible to make themselves "easier to deal with."

Agencies can leverage workflow automation tools to improve customer experience and interagency communication.

MCCi CEO Donny Barstow on improving public services by modernizing business processes and reducing transactional work using hyperautomation.

The state published a "playbook" that officials said other states and localities can use to automate research on new threats.

Commonwealth Chief Information Officer Nelson Moe said IT officials in search of solutions don't need to reinvent the sandwich.

Traditional monitoring systems are no longer adequate for mapping dynamic dependencies and identifying the root cause of performance issues, says Dynatrace CTO.

Identifying the right IT investments remains a challenge for state and local agencies. One place to start: Focus on the foundations of application enablement.

Government leaders are discovering automation is more than a technology tool, but an enterprise capability to improve citizen service delivery, lower costs, accelerate digital modernization and reduce the risk of fraud.

Automating data processes is a start, but democratizing data is the goal to realizing true transformation says Alteryx’s Andy MacIsaac.