Jennifer Ricker, Illinois CIO Illinois in the past has made statements like that, too. But while I think there’s lots of value and lots of things cloud…

Jennifer Ricker, Illinois CIO It seems so overused, over-marketed. In my experience with business users in particular, it’s extremely misunderstood. It’s almost viewed like it’s some kind…

Tarek Tomes, Minnesota CIO Anything “as a service” — software-as-a-service, platform-as-a-service, desktop-as-a-service, cloud-as-a-service — has probably had its run. It’s overused. It’s like: “coffee-as-a-service” and “breakfast-as-a-service” and…

Tarek Tomes, Minnesota CIO “Shadow IT” refers to the use of technology within business units outside of the line-of-sight of a traditional IT organization. We really in…

Tarek Tomes, Minnesota CIO It’s totally mislabeled. I think what we see most frequently is a digital capability for people to store their vaccine records, and tagging…

Tarek Tomes, Minnesota CIO In recent years, RPA, “robotic process automation,” is definitely something that doesn’t roll off your tongue well when talking to business folks and…

John MacMillan, Pennsylvania CIO It’s based on the idea that the minute a service or a system or application goes live, it’s immediately legacy. Now you start…

John MacMillan, Pennsylvania CIO People to tend to conflate it with things like “emerging technology.” Like, you’ve got to have the latest toaster to take your bread…

Bob Bennett, former chief innovation officer of Kansas City, Missouri “Digital divide” I think is becoming a little less effective as a term. When we started it,…

Bob Bennett, former chief innovation officer of Kansas City, Missouri Let’s destroy that. In 2013, 2014, that was wonderful, because it really appealed to mayors and city…