The Maricopa County Clerk's Office adopted IBM's Watson AI to create a virtual assistant to reimagine the customer experience.

The Massachusetts Bay Transportation Authority rolled out a new program to keep bus riders informed about crowding on public transportation during COVID-19.

A radio infrastructure upgrade in Seguin, Texas, advanced radio communication in central Texas.

The San Antonio, Texas, R&D League brings together different sectors together to build a culture of experimentation for the city.

payitSt.Louis is St. Louis, Mo.'s new all-in-one digital experience for online revenue collection.

Buffalo, N.Y.'s Call Center Transition project enabled the city to quickly pivot operations to remote during the COVID-19 pandemic.

Short is the chief information officer for the Washington Metropolitan Area Transit Authority.

Wallace is the chief information officer for the city of Virginia Beach, Virginia.

Moss is the director of management and GIS for Maricopa County, Arizona.

Kinnison is the research and development administrator for the city of San Antonio, Texas.