Don Horan

Industry Leadership of the Year

Emerging technology, like automation, is about upskilling current employees — not replacing them, says Don Horan, the global industry practice director for state, local and regional at UiPath. “When you go out there and say you’re going to automate or do machine learning, people get scared,” says Horan, a former deputy CIO for New York State. “We’re really upskilling and giving people a new tool to become problem solvers. If we stick with that trend, we’ll be very successful.” Horan says he expects the single-point-of-entry to digital services to be the biggest lasting impact from the pandemic. 

Benjamin Freed

Written by Benjamin Freed

Benjamin Freed was the managing editor of StateScoop and EdScoop, covering cybersecurity issues affecting state and local governments across the country. He wrote extensively about ransomware, election security and the federal government’s role in assisting states and cities with information security.

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