Industry Leadership of the Year
Emerging technology, like automation, is about upskilling current employees — not replacing them, says Don Horan, the global industry practice director for state, local and regional at UiPath. “When you go out there and say you’re going to automate or do machine learning, people get scared,” says Horan, a former deputy CIO for New York State. “We’re really upskilling and giving people a new tool to become problem solvers. If we stick with that trend, we’ll be very successful.” Horan says he expects the single-point-of-entry to digital services to be the biggest lasting impact from the pandemic.