U.S. Customs and Border Protection used automation to help airlines identify and divert 239,000 at-risk travelers from boarding U.S.-bound flights during the pandemic.
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Government leaders report automation has fast-tracked large-scale service improvements faster and at lower costs than big-ticket IT modernization projects.
Government leaders are discovering automation is more than a technology tool, but an enterprise capability to improve citizen service delivery, lower costs, accelerate digital modernization and reduce…