After successful DMV pilot, Nebraska expands Tyler Technologies AI tools statewide
Nebraska plans to expand its use of artificial intelligence following a three-month pilot of Tyler Technologies’ Resident AI Assistant at the state’s Department of Motor Vehicles.
The Cornhusker State will deploy the AI assistant statewide, while its DMV will expand use of Tyler’s Document Automation platform to modernize motor carrier operations and compliance processes, according to the Tuesday announcement.
During the DMV pilot, which began its initial rollout in May and ran through August, the AI assistant answered over 88,000 questions from more than 38,000 users. Tyler Technologies said the tool had a 59% engagement rate among DMV website visitors, with nearly 19% of interactions occurring outside the department’s regular business hours.
The assistant also generated more than 3,400 referrals to state online services and helped reduce call volume by 20% in some areas, according to Mitch Greenwall, deputy director of the Nebraska DMV. Tyler’s AI Assistant draws information from verified state websites and can provide responses in more than 50 languages. The pilot program recently won a Center for Public Sector AI 50 award.
“The results from our DMV pilot demonstrated that AI improves resident experience while reducing pressure on agency resources,” Greenwall said in a statement about the pilot. “Expanding this capability statewide will make government information more accessible for all Nebraskans.”
The statewide rollout comes as Nebraska officials continue to explore how AI can be incorporated into government operations.
At the annual National Association of Chief Information Officers conference in July, Nebraska Chief Information Security Officer Bryce Bailey said the state was in the early stages of exploring AI for cybersecurity and emphasized a “secure innovation” approach for it.
As for the state DMV’s expansion of its AI pilot, it will also deploy Tyler’s Document Automation platform for vehicle identification number validation involving nearly 500,000 motor carrier records. The company said the system, which will first launch on Nebraska.gov before expanding to participating agencies, is expected to provide complete audit capability while reducing manual work for employees.
