The AI assistant generated more than 3,400 referrals to state online services and helped reduce call volume by 20% in some areas, according to Mitch Greenwall, deputy…

California agencies will be able to use Anthropic's tools at half cost, to streamline administrative work, analyze large volumes of information, draft documents and improve constituent services.

A 2.0 version of New Jersey's internal AI assistant includes more transparent responses, conversation control and built-in trainings.

After accelerating its own AI translation services for unemployment insurance, New Jersey is sharing resources for use in other states.

The data-analytics software firm Zencity announced new investor funding that will be used to develop an AI assistant for use by state and local governments.