Agencies that faltered online during the pandemic — such as unemployment insurance — achieved the lowest trust scores with the public.

The answer doesn't lie in the technology itself, but the decades of bureaucratic baggage that even the most innovative leaders have struggled to change.

State CIO Mike Hussey said the distributed-ledger technology can reduce time wasted by shuttling documents to and from the bank.

The governor says fixing the driver's license system is one of the state's highest priorities.

Each plate costs 99 and can display custom messages.

A group of "disengagement reports" from eight companies testing autonomous vehicles in California uncover many different reasons why humans are still needed to grab the wheel.

There won't be any truly driver-free cars on the roads for a while, but cities are eager to see what challenges they might bring.

As people increasingly ditch credit cards in favor of smartphone payment apps, a pair of states are now weighing a move to make driver’s licenses the latest piece of plastic to go digital.

The American Association of Motor Vehicle Administrators visits the ribbon cutting of one of Virginia's mobile DMV2Go units.