The pandemic is accelerating states' IT modernization efforts, but institutional challenges are also encouraging state IT leaders to upgrade incrementally.

The two states have entered a unique resource-sharing partnership that their CIOs say is providing immense value.

Amy Fecher will lead a new department that includes the state IT agency, GIS mapping, personnel management and the budget, as part of a statewide reorganization pushed by Gov. Asa Hutchinson.

On Season 4, Episode 1 of Priorities, top tech officials from Kansas and Arkansas share challenges and goals of centralizing and outsourcing IT functions.

The state already has a chatbot, but Arkansas CTO Yessica Jones says she wants to expand it and consider additional chatbots going forward.

The contract would replace the state's government-assistance enrollment software that it first attempted to replace in 2013.

The technology office says it doesn't expect to be immediately affected by a project that will touch all aspects of government.

E-government services firm NIC says its new consumer platform is the answer to government's silo problem.

The state technology office moves forward with a full roster for the first time since the appointment of its new director earlier this year.