Georgia Labor Dept. says upgraded AI chatbot is highly accurate
The Georgia Department of Labor announced it made upgrades to its AI chatbot virtual assistance system and automated phone line.
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Virtual Assistant
Expanding chatbot, virtual agent use to meet citizen needs
Illinois’ Department of Innovation and Technology acting assistant secretary on answering citizen questions with chatbots and virtual agents.
Colorado health exchange adds virtual assistant to website
An animated, interactive virtual assistant has helped improve users' experience navigating through Colorado's health insurance exchange website.