The AI assistant generated more than 3,400 referrals to state online services and helped reduce call volume by 20% in some areas, according to Mitch Greenwall, deputy…
Eleven more counties in North Carolina will gain access to the state’s digital case management system as part of a statewide modernization project under its new contract…
The Florida Department of Corrections announced that it completed an upgrade to a new software platform that allows prisoners to manage incoming funds.