Shared Services

Portland, Ore., shares new tax system with its neighbors

by • 8 months ago

After launching a new tax platform, Portland officials said they immediately heard from neighboring agencies who wanted to use it, too.

How CIOs can elevate the case for a digital government strategy

by • 2 years ago

The pandemic demonstrated why agencies should invest in modern IT, but to succeed, they must develop true strategies to meet the needs of digital citizens and workers.

Arkansas and Oklahoma are sharing data centers for improved disaster recovery

by • 3 years ago

The two states have entered a unique resource-sharing partnership that their CIOs say is providing immense value.

Oakland County, Mich., CIO Phil Bertolini retires

by • 3 years ago

Known for his dedication to public service and a focus on getting people to cooperate across jurisdictional boundaries, the 30-year IT veteran steps down.

Los Angeles ditches mainframe for California's data center

by • 3 years ago

The city has signed a three-year $10.5 million deal that officials say will free it from legacy infrastructure that is weighing down progress.

Employee engagement, cost benefit key to shared services discussions

by • 3 years ago

On the latest Priorities episode, Vermont's John Quinn explains how close collaboration has improved buy-in and impact for the state's shared services.

Sense of duty drives Washington state's new CIO

by • 4 years ago

"We can't lose sight" of what this job is about, says incoming CIO James Weaver.

Philadelphia revamps website amid effort to digitize more city services

by • 4 years ago

A facelift to the city's website provides residents an easier user experience, but the city is still working on building a "digital city hall" as officials continue to bring analog services online.

'Connected Government Cloud' bridges disparate data in Utah DOT

by • 4 years ago

State transportation officials told StateScoop the days of asking questions are over, and the data needed for definite and immediate answers is now at the ready.