The AI assistant generated more than 3,400 referrals to state online services and helped reduce call volume by 20% in some areas, according to Mitch Greenwall, deputy…

North Carolina officials claim a glitch in Idemia's software required the state to stop dispersing driver's licenses and identification cards.

California announced Wednesday its Department of Motor Vehicles is becoming a "mobile-first operation" and that it will add additional online and kiosk services.

Vermont CIO John Quinn said he's gearing up for major state technology upgrades, including the replacement of a 20-year-old ERP system.

Agencies that faltered online during the pandemic — such as unemployment insurance — achieved the lowest trust scores with the public.

The answer doesn't lie in the technology itself, but the decades of bureaucratic baggage that even the most innovative leaders have struggled to change.

State CIO Mike Hussey said the distributed-ledger technology can reduce time wasted by shuttling documents to and from the bank.

The governor says fixing the driver's license system is one of the state's highest priorities.

Each plate costs 99 and can display custom messages.

A group of "disengagement reports" from eight companies testing autonomous vehicles in California uncover many different reasons why humans are still needed to grab the wheel.