Lawmakers elsewhere shaved two months off their response times to constituent requests, according to makers of the Indigov software being used in Michigan.

The state recently selected Lumen as its vendor for a next-generation 911 implementation it plans to complete within two years.

As the state's technology agency dials in to daily meetings for emergency response for fires and power outages, Amy Tong says her role remains one of support.

UEM boosts productivity and increases efficiency for state and local government agencies.

Next-generation public safety officials need the technology to enable them to work faster, improve productivity and cut costs.