Baltimore’s new digital services director hopes to shift mindsets on tech’s role
Baltimore's new digital services director talks about their hopes for changing mindsets on tech's role in city government.
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Digital Services
As federal deadlines shift, officials say digital accessibility still matters for state governments despite gaps in funding, leadership
Rather than treating accessibility as just a compliance benchmark, officials said it should be treated as a core capability like cybersecurity.
Maryland turns to civic tech to prepare for Medicaid changes
The partnership will focus on redesigning member notices, simplifying applications and mapping caseworker processes to identify repetitive tasks that could be automated or streamlined.
Code for America gets Google funding to expand AI tax assistance
The funding will support an AI-powered document screening tool for GetYourRefund, Code for America’s virtual tax-filing service.
Can a city combat homelessness with improved data? San Jose’s new shelter dashboard aims to find out
The new tool will track shelter use, length of stay, demographics, people housed, program exits and destinations, exits without notice and participant deaths.
Nebraska launches new voter registration system ahead of 2026 midterms
The modernization effort comes as election officials across the country face pressure to update election systems while maintaining reliable and secure voting processes.
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U.S. Digital Response’s roadmap for better government digital services
Keith Wilson, a talent engagement manager at the U.S. Digital Response, discusses the organization’s new Digital Service Toolkit and the evolution of digital service teams in state…
California launches AI assistant to help residents navigate state services
The tool uses Anthropic’s Claude model and will rely on state subject matter experts to help validate responses from verified sources, rather than simply generate conversational answers…
Virginia forms digital service office, appoints former federal Medicare leader as new director
Virginia’s new digital services team comes after the state recently discovered millions in “bad state contracts” for IT projects that were never completed.
After successful DMV pilot, Nebraska expands Tyler Technologies AI tools statewide
The AI assistant generated more than 3,400 referrals to state online services and helped reduce call volume by 20% in some areas, according to Mitch Greenwall, deputy…
States want ‘digital front doors,’ but funding and AI-powered fraud are interfering
Though building a “digital front door" has been a priority for state governments, several are facing challenges to consolidating identity management across agencies.
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