The new tool will track shelter use, length of stay, demographics, people housed, program exits and destinations, exits without notice and participant deaths.

The modernization effort comes as election officials across the country face pressure to update election systems while maintaining reliable and secure voting processes.

Keith Wilson, a talent engagement manager at the U.S. Digital Response, discusses the organization’s new Digital Service Toolkit and the evolution of digital service teams in state…

The tool uses Anthropic’s Claude model and will rely on state subject matter experts to help validate responses from verified sources, rather than simply generate conversational answers…

Virginia’s new digital services team comes after the state recently discovered millions in “bad state contracts” for IT projects that were never completed.

The AI assistant generated more than 3,400 referrals to state online services and helped reduce call volume by 20% in some areas, according to Mitch Greenwall, deputy…

Though building a “digital front door" has been a priority for state governments, several are facing challenges to consolidating identity management across agencies.

State officials said that CA Bridge Connect is intended to close the gap between traditionally fragmented systems that can often make it difficult for people to find…

Jason Kavulich, secretary of Pennsylvania's Department of Aging

The Department of Justice's push for more accessible websites and apps has accelerated work in states and local governments, but a majority reported that they don't have…