Reimagining the Customer Experience

Local IT Innovation of the Year

The Maricopa County Clerk’s Office adopted IBM Watson AI to create a virtual assistant with natural language processing to respond 24/7/365 to customer requests for information & service. This integrated digital experience provides customers the ability to interact on their terms, to get the information and access to services they need any time, from any device. We update once, with all channels sharing consistent and timely information, including during the pandemic.