Reimagining the Customer Experience

The Maricopa County Clerk's Office adopted IBM's Watson AI to create a virtual assistant to reimagine the customer experience.

Local IT Innovation of the Year

The Maricopa County Clerk’s Office adopted IBM Watson AI to create a virtual assistant with natural language processing to respond 24/7/365 to customer requests for information & service. This integrated digital experience provides customers the ability to interact on their terms, to get the information and access to services they need any time, from any device. We update once, with all channels sharing consistent and timely information, including during the pandemic.

Jake Williams

Written by Jake Williams

Jake Williams is the vice president of content and community for StateScoop and EdScoop. He's spent nearly a decade in the government IT market, covering the ins and outs of state and local government, as well as higher education. He started his journalism career in his native Pennsylvania and has also worked as a reporter for Campaigns & Elections magazine.

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