Agencies push to a new normal with the power of artificial intelligence

The pandemic could have brought agencies to their knees with citizen requests, but IT leaders are leaning into AI and ML tools to support the mission.

By FedScoop Staff

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New York City Mayor Zohran Mamdani speaks from Coney Island’s Luna Park to announce the Public Interest Technology Crew, or PIT Crew, initiative on July 13, 2026. (NYC Mayor’s Office)

Mamdani’s new ‘PIT Crew’ tech teams to help New York agencies improve digital services

New York's PIT Crew initiative will pair teams of in-house technologists with city agencies to solve problems with digital services solutions.

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Maryland Gov. Wes Moore speaks onstage during the 2025 Congressional Black Caucus Ceremonial Swearing-In at The Anthem on The Wharf on January 03, 2025 in Washington, D.C. (Leigh Vogel / Getty Images for Congressional Black Caucus Foundation)

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Quantum-Lab-NM — A worker looks over the construction of New Mexico’s quantum lab in downtown Albuquerque. (New Mexico Economic Development Department)

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Agencies push to a new normal with the power of artificial intelligence

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