Agencies push to a new normal with the power of artificial intelligence

The pandemic could have brought agencies to their knees with citizen requests, but IT leaders are leaning into AI and ML tools to support the mission.

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California Gov. Gavin Newsom stands with actor Danny Trejo, left, and SAG-AFTRA National Executive Director Duncan Crabtree-Ireland at a press conference at Raleigh Studios unveiling a vast expansion of California’s Film and Television Credit Program on October 27, 2024 in Los Angeles, California. (Mario Tama / Getty Images)

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Maryland Gov. Wes Moore speaks at a campaign event for Maryland Democratic candidate for U.S. Senate and Prince George’s County Executive Angela Alsobrooks on Gun Violence Awareness Day at Kentland Community Center on June 7, 2024 in Landover, Maryland. (Photo by Andrew Harnik/Getty Images)

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Agencies push to a new normal with the power of artificial intelligence

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