Automation holds the key to faster benefits delivery and reduced fraud
Government leaders are discovering automation is more than a technology tool, but an enterprise capability to improve citizen service delivery, lower costs, accelerate digital modernization and reduce the risk of fraud.
Murder hornet tracking, wildfire response get GIS boost
GIS officials in Washington and Oregon say recent events — including the appearance of Asian giant hornets — have raised their profiles in state government.
NASCIO analytics paper says states are becoming 'ecosystem of rationale'
The report's author encouraged state chief information officers to continue improving their data governance to support decision making across a broad range of policy areas.
Detroit partnership to study digital divide
Detroit, the University of Michigan and Microsoft plan to research where people do and don't have access to the internet and devices.
Cyber and digital services to remain top issues, NASCIO president says
As his term as NASCIO president winds down, New Hampshire CIO Denis Goulet pushed for his colleagues to hold the ground they've gained during the pandemic.
'You're going to want' BRM in your state, CIOs say
Four state CIOs shared their recent experience implementing business relationship management and navigating the challenges that followed.
ARPA instructions unclear for IT uses, CIOs say
Two state CIOs said direction from the federal government on how to use the latest relief funding is not as clear as it could be.
Washington, D.C. is building a digital services team
The new group is to bring human-centered design to a city government that recently struggled with its online services.
Network modernization strategies to support modern applications
As agencies upgrade their applications, the networks they depend on need to be more dynamic, redundant and secure.
State, local officials praise Senate passage of infrastructure bill
The $1.2 trillion package, including a new cybersecurity grant program and $65 billion for broadband, now heads to the House of Representatives.