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When automation out-delivers IT modernization

Government leaders report automation has fast-tracked large-scale service improvements faster and at lower costs than big-ticket IT modernization projects.

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U.S. Customs and Border Protection used automation to help airlines identify and divert 239,000 at-risk travelers from boarding U.S.-bound flights during the pandemic.

Government leaders report automation has fast-tracked large-scale service improvements faster and at lower costs than big-ticket IT modernization projects.

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Tesla and SpaceX CEO Elon Musk, accompanied by U.S. President Donald Trump, and his son X Musk, speaks during an executive order signing in the Oval Office at the White House on February 11, 2025 in Washington, D.C. (Andrew Harnik / Getty Images)

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