The underappreciated art of state government 404 webpages
When users get lost on state government websites, a 404 page is the last stop before they possibly give up. Some designers are doing their best to…
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user-centered design
California urged to take user-focused approach to longitudinal education data
The advocacy group California Competes published a report pushing the state to embrace user-centered design principles.
Pennsylvania’s new CIO says she’s ‘relentlessly customer-focused’
Pennsylvania Chief Information Officer Amaya Capellan said her work at Comcast will inform a "people-centric" approach to digital services in the commonwealth.
‘Everything is a public interest technology story,’ authors argue
A new book by former federal tech officials Tara Dawson McGuinness and Hana Schank makes the case for putting user experience at the center of service delivery.
How the Beeck Center helps improve digital services
Beeck Center fellow Kevin Parker shares what his colleagues are learning as they burrow in with digital service teams in New Jersey, Colorado and New York City.
To get digital services right, government needs to stay crisis-ready
How can you prepare for the next decade of digital service? Stay in crisis mode a little longer, says Jessica Cole of U.S. Digital Response.
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California digital innovation office names first director
Udaya Patnaik, co-founder and chief financial officer for a business management consulting firm called Jump Associates, is the first director of California's new Office of Digital Innovation,…
Why user-centered design research is time-consuming and totally worth it
Three of state government's biggest design proponents told a conference audience how and why they should consider a new approach to their digital government solutions.