Hundreds of Louisiana residents have downloaded the app to verify their income with the state in the past few weeks, the company said.

The state signed a $16.5 million contract with the consulting firm Flexion to update a system that was designed in the early 1970s.

Agencies that faltered online during the pandemic — such as unemployment insurance — achieved the lowest trust scores with the public.

A claims tracker modeled on the pizza chain's delivery updates is one way states responded to their pandemic unemployment surges, according to a guidebook from New America.

The federal agency will help Wisconsin conduct research and solicit a vendor to build a modern unemployment system.

Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.

Mississippi, Rhode Island, Maine, and Connecticut are pooling their resources on a cloud-based unemployment insurance platform expected to reduce operational costs by as much as 40 percent.

Florida’s Department of Economic Opportunity has hired Capgemini to fix the state’s struggling unemployment benefits website that has struggled to serve the state’s citizens since its launch in October.