Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.

Mississippi, Rhode Island, Maine, and Connecticut are pooling their resources on a cloud-based unemployment insurance platform expected to reduce operational costs by as much as 40 percent.

Florida’s Department of Economic Opportunity has hired Capgemini to fix the state’s struggling unemployment benefits website that has struggled to serve the state’s citizens since its launch in October.