Technology alone can’t fix state unemployment systems
Technology can help fix unemployement systems, but a full reboot will require a careful examination of states' fundamental strategies.
Louisiana taps income-verification tool to solve UI benefits woes
Hundreds of Louisiana residents have downloaded the app to verify their income with the state in the past few weeks, the company said.
Wisconsin picks vendor for unemployment system upgrade
The state signed a $16.5 million contract with the consulting firm Flexion to update a system that was designed in the early 1970s.
Bad digital services can damage public trust, Deloitte study finds
Agencies that faltered online during the pandemic — such as unemployment insurance — achieved the lowest trust scores with the public.
Want to fix unemployment systems? Try the Domino's model
A claims tracker modeled on the pizza chain's delivery updates is one way states responded to their pandemic unemployment surges, according to a guidebook from New America.
18F will help Wisconsin fix its unemployment system
The federal agency will help Wisconsin conduct research and solicit a vendor to build a modern unemployment system.
Chatbots were a 'godsend' for states' pandemic responses, CIOs said
Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.
States unite on first multi-tenant unemployment insurance system in the cloud
Mississippi, Rhode Island, Maine, and Connecticut are pooling their resources on a cloud-based unemployment insurance platform expected to reduce operational costs by as much as 40 percent.
Florida, Deloitte, at odds over unemployment insurance system
Florida’s Department of Economic Opportunity has hired Capgemini to fix the state’s struggling unemployment benefits website that has struggled to serve the state’s citizens since its launch in October.