Labor Dept. releases $653M to help states fix unemployment systems
The Labor Department announced its latest round funding to help states fix unemployment systems battered by pandemic-era fraud.
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States warned about facial recognition for unemployment claims
The U.S. Labor Department Office of Inspector General warned about bias in facial-recognition algorithms that state unemployment programs have used.
House Republicans target state unemployment modernization funding
The proposal would repeal funds the Labor Department set aside to help states upgrade their unemployment systems.
Michigan selects Deloitte for $78 million unemployment system upgrade
Michigan's unemployment director said the 10-year contract will ensure the state operates a “robust and secure system” for benefits seekers.
Technology alone can’t fix state unemployment systems
Technology can help fix unemployement systems, but a full reboot will require a careful examination of states' fundamental strategies.
Louisiana taps income-verification tool to solve UI benefits woes
Hundreds of Louisiana residents have downloaded the app to verify their income with the state in the past few weeks, the company said.
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Wisconsin picks vendor for unemployment system upgrade
The state signed a $16.5 million contract with the consulting firm Flexion to update a system that was designed in the early 1970s.
Bad digital services can damage public trust, Deloitte study finds
Agencies that faltered online during the pandemic — such as unemployment insurance — achieved the lowest trust scores with the public.
Want to fix unemployment systems? Try the Domino’s model
A claims tracker modeled on the pizza chain's delivery updates is one way states responded to their pandemic unemployment surges, according to a guidebook from New America.
18F will help Wisconsin fix its unemployment system
The federal agency will help Wisconsin conduct research and solicit a vendor to build a modern unemployment system.