Chatbots were a 'godsend' for states' pandemic responses, CIOs said
Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.
States unite on first multi-tenant unemployment insurance system in the cloud
Mississippi, Rhode Island, Maine, and Connecticut are pooling their resources on a cloud-based unemployment insurance platform expected to reduce operational costs by as much as 40 percent.
Florida, Deloitte, at odds over unemployment insurance system
Florida’s Department of Economic Opportunity has hired Capgemini to fix the state’s struggling unemployment benefits website that has struggled to serve the state’s citizens since its launch in October.