State IT shops deliver during pandemic, but watch for budget cuts
CIOs are rapidly delivering services where they're needed in states that have invested in IT, but they're also bracing for uncertain economic times ahead.
Great user experience starts with understanding customers, says Colorado CIO
Long before anyone consumes a service or downloads an app, government needs to understand what people want and need, says Colorado CIO Theresa Szczurek.
State CIOs strive to craft unified, simple user experiences
States are designing citizen experience not defined by bureaucratic boundaries, but with ease of access and convenience in mind.
Colorado CIO Theresa Szczurek shares her three WIGs
From blockchain to firewall migration, the state’s top technology official is managing a lot. Here are her top three “wildly important goals.”
Colorado's new Digital Service agency aims at 'user-centered' projects
The Colorado Digital Service will be modeled on the U.S. Digital Service, with "digital service experts" hired for short-term stints with the state government, Gov. Jared Polis said.
Colorado puts ‘passion’ behind customer relationship management
State chief information officer Theresa Szczurek says the state’s doing a lot with CRM, but also prioritizing and taking on tasks one at a time.
New Colorado CIO wants to deliver 'customer delight' to state workers and residents
Theresa Szczurek says she'll draw on a career defined by improving information technology — from Bell Labs to her private consulting practices.
Colorado Gov. Polis appoints new statewide CIO
Theresa Szczurek, founder of an enterprise software firm that makes live-assistance platforms, now takes over the state Office of Information Technology.