The pandemic forced state government to respond to urgent needs, but now there's room for longer-term planning, says Rhode Island CIO Bijay Kumar.

Workforce agencies should strive to build digital services with the same ease-of-use as a dating app, a former state official at said at an AWS event.

The ubiquitous pizza chain's customer-service app has become a model for state governments seeking to improve their digital services.

The firm will continue working on RIBridges after past troubles led to payment freezes and official resignations.

A claims tracker modeled on the pizza chain's delivery updates is one way states responded to their pandemic unemployment surges, according to a guidebook from New America.

Rhode Island has since converted to a cloud-based system, but its initial ability to respond to a massive influx of claims wasn't great, said the state's former Labor and Training director.

Louisiana, Oregon, Rhode Island, Tennessee and Texas have boosted their use of real-time roadway data in recent months.

Gov. Gina Raimondo's plan to use a mobile app to track COVID-19 patients' movements and personal encounters has raised objections about data collection.

Good-government groups and security experts are criticizing the state's decision to liquidate the salary of its top cybersecurity official.