Cybersecurity, association leaders said, also remains a top concern as the public safety technology gets closer to launch.

Emergency call centers are withstanding surges of calls in areas heavily affected by the pandemic, but key upgrades are being put on hold, a survey found.

Groups from North America and Europe have agreed to use similar standards, which could mean better interoperability and coordination of research.

Today's aging, analog 911 systems are largely insulated from cyberattacks. But soon they'll be plugged into everything else that gets hacked.

It's a visual upgrade to a decades-old database that also comes with hooks for modern applications to share data that helps smooth emergency response.

Some in emergency call centers say they're concerned with how the the introduction of photos and videos to 911 calls could affect their mental well-being.