Colorado puts ‘passion’ behind customer relationship management
State chief information officer Theresa Szczurek says the state’s doing a lot with CRM, but also prioritizing and taking on tasks one at a time.
Consolidation leads to improved identity tools in Louisiana
Dickie Howze, Louisiana's CIO, says the state's 2014 consolidation initiative is leading the state's executive branch to single-sign-on.
How Wisconsin puts IT modernization in the context of future needs
State CIO David Cagigal encourages other state IT leaders to think long-term when considering modernization for the applications they oversee.
Pennsylvania's 'Keystone Login' aims to please, securely
The unique portal is designed to provide users an online shopping-like experience that can also integrate with social media and identity proofing.
Hybrid cloud is the future for Illinois as it modernizes IT
Technology officials from Illinois state agencies tell StateScoop in a video interview how hybrid cloud, artificial intelligence and more will transform IT.
After Maria, Puerto Rico sees blank canvas for innovation, cloud
Puerto Rico's CIO Luis Arocho explains how the territory can embrace innovation and modernization during the course of recovering from the devastation of Hurricane Maria.
As governor transition approaches, Georgia focuses on services
With an incoming gubernatorial transition, Georgia CIO Calvin Rhodes says the state's work on IT services will help agencies deliver on their missions.
Kentucky eyes AI to slash thousands of service desk requests
As Chuck Grindle enters his second year as Kentucky's CIO, he's setting a baseline for AI, procurement reform and more work with data.
States need agile development to speed up business delivery results
Charles Collier, a principal for KPMG's state and local advisory group, says states should use agile to "get technology into the hands" of programs and business units.