The ubiquitous pizza chain's customer-service app has become a model for state governments seeking to improve their digital services.

In this special report, StateScoop and EdScoop go beyond the buzzwords and into what digital transformation is meaning in real-time for the public sector.

Local IT officials said that without basic internet connectivity, efforts to modernize fancy new technologies won't realize their full benefit.

Arizona Chief Strategy Officer Doug Lange said that user identity management has been a core component of the state's broader modernization plan.

City CIO Heidi Norman said the city will focus on connectivity before pursuing "fun stuff."

A new survey of local government and higher education IT leaders reveals how IT investment strategies are moving in new directions coming out of the pandemic.

Joseph Cevetello said the coastal city ran entirely on paper-based processes when he arrived in 2017.

How state and local agencies can reduce IT costs and increase efficiency by retiring legacy tools.

Oklahoma CISO Matt Singleton and Splunk Chief Strategy Advisor Juliana Vida highlight how state agencies are enabling digital transformation using the cloud.