A group of Marin County, California, employees gather for an in-person workshop as part of the county’s Digital Accelerator Initiative. (Luke Fretwell / GovFresh)
Marin County, California, has been updating its digital services for years, but it was only recently that officials began focusing heavily on the people behind the services.
All new and archived court documents in the Marin County Superior Court were digitized, enabling documents to be shared digitally in hopes of enhancing the court's transparency…
Pennsylvania Gov. Josh Shapiro speaks with the press at the unveiling of CODE PA in Harrisburg, Pennsylvania, on April 25, 2023. (Commonwealth Media Services)
Pennsylvania Gov. Josh Shapiro unveils CODE PA, a new digital services effort, during a press conference in Harrisburg, Pennslyvania, on April 25, 2023. (Commonwealth of Pennsylvania)
The survey findings showed sentiment among U.S. consumers below average for government services but highlights key takeaways from which agency leaders can learn.
