The president-elect's transition advisers include several current and former state and local IT officials, like former Santa Clara County, Calif., CIO Ann Dunkin.

Dell Technologies' Ann Dunkin says state and local governments must stay "laser focused" and rely on their stakeholders to defend their networks.

After a public sector stint that included Santa Clara County, California, and the U.S. Environmental Protection Agency, Ann Dunkin will return to industry.

State, city and county agencies are catering to convenience by putting more of their services online, but often at a humble pace.