After the meeting capped at 500 participants, commissioners scrambled for a solution for nearly an hour before Zoom provided an emergency license upgrade.
The association's new paper demonstrates how political, market, customer and inertial forces can be used to further technology organizations' strategic goals, even during the pandemic.
Commentary: EY's Chris Estes says state and local governments need to create purpose-built solutions, watch privacy and security and above all, prioritize project leadership.