Ensuring local governments know about the services states offer is a key challenge as more states launch "whole-of-state" IT services.

A Salesforce platform replaces outdated tech at the Wisconsin Department of Safety and Professional Services.

The state signed a $16.5 million contract with the consulting firm Flexion to update a system that was designed in the early 1970s.

Officials said the company's machine learning tech helped clear 770,000 applications and screen for fraud.

Perhaps more than technology, the expertise of locals can propel a geographic information systems project, said Wisconsin GIO Jim Giglierano.

Wisconsin's workforce department will develop an online platform this year to help its unemployed residents get trained and back to work.

The federal agency will help Wisconsin conduct research and solicit a vendor to build a modern unemployment system.

The rise of remote work has made it more difficult to secure networks, while ransomware actors evolve their methods, said a former top cybercrime agent in the FBI's New York office.

The state has reclaimed most of the accidental payments and is now seeking to distribute funds to residents who've been underpaid by the faulty system.