text notifications

How the pandemic got Massachusetts texting

by • 3 months ago

When COVID-19 closed government offices, the state's Department of Transitional Assistance started texting people who rely on its benefits.

Text reminders are getting more people to show up to court in NYC

by • 5 years ago

After a pilot testing which messages work best, the city reports it has cut failure-to-appear rates by 26 percent.

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