Chatbots were a 'godsend' for states' pandemic responses, CIOs said
Technologies that can help agencies automate processes were a huge help this year, but there are still some pockets of reluctance in government, several state CIOs said.
State workers more engaged with security since pandemic, CISOs say
"We have a heightened awareness of how important security is," Colorado CISO Deborah Blyth said during an online event about post-pandemic IT.
Why every emergency district needs a crisis communications plan
To handle 911 outages and other crises, emergency communications officials from two states said a formal "crisis communications plan" is essential.
Texas partners with FireEye to fend off ransomware
A new bulk-purchasing agreement will give state and local agencies low-cost access to the company's cybersecurity offerings.
Texas and New Jersey IT leaders praise benefits of RPA
State IT officials share strategies for deploying process automation tools and the gains they’re achieving using RPA to improve service delivery.
San Antonio looks to eliminate bias within 'smart city' planning
City officials want to make their annual community surveys more accessible to non-English speakers and other residents who may be excluded from them.
Five states tap real-time data to improve roadway safety
Louisiana, Oregon, Rhode Island, Tennessee and Texas have boosted their use of real-time roadway data in recent months.
Four states join cybersecurity automation pilot
Arizona, Louisiana, Massachusetts and Texas are working with a Johns Hopkins University lab to speed up how they react to threat intelligence.
Kansas City data chief takes budgeting role with Houston suburb
Eric Roche, who served five years as Kansas City, Missouri’s first chief data officer, is now the chief budget officer in Pearland, Texas, where he said data will still play a central role in his work.