State technology officials in Colorado, Florida and Tennessee were recognized by the group for their contributions to advancing state technology policy.

The CIOs of Minnesota and Tennessee both said their organizational structures aided their pandemic response efforts, but budget cuts could stall progress.

Louisiana, Oregon, Rhode Island, Tennessee and Texas have boosted their use of real-time roadway data in recent months.

One of the states furthest along in adopting an IP-based 911 system has hired a company to point out the weak points in its 142 emergency call centers.

"We should’ve done more to do a cultural analysis," Stephanie Dedmon said of merging IT workers from 23 different agencies into a unified organization.

As state agencies face urgent needs during their responses to COVID-19, IT leaders see an opportunity to evangelize for their trade.

CIOs' aspirations to improve government services and automate workflows are suddenly being tested by a global health crisis few were prepared to face.

In K-12 and the state government itself, officials are rethinking how they prepare workers for emerging technical jobs.

Stephanie Dedmon told NASCIO's 2019 conference that her staff needs to focus on customer needs, not just the tech.