Baltimore 911 dispatch hacked, dispatchers switch to manual mode
City officials say emergency services were not disrupted, but dispatchers were forced to use to a less efficient process.
Emergency jurisdictions prepare for next generation 911 cost, security threats
The digital era for the iconic emergency response system includes new taxes, cybersecurity audits and quality-control plans.
IBM's Watson is going to start listening in on 911 calls
To help emergency call centers improve operations, public safety is hooking into the artificial intelligence system's speech-to-text and analytics programs.