"We found that human nuance and experience is essential to getting the most out of AI," Pennsylvania Gov. Josh Shapiro said of the state's AI pilot program.

On the Priorities podcast, Pennsylvania Chief Information Officer Amaya Capellan explains why the state recently purchased ChatGPT licenses for its employees.

Pennsylvania purchased 50 enterprise ChatGPT licenses for employees of its administration department as officials plan a wider rollout of generative AI inside the state government.

When asked, ChatGPT said chatbots may "revolutionize" how people deal with government. Human experts were far more cautious.