Montana's CIO explains his 'service-first' mentality
Now nearly a year into his tenure as the state's CIO, Tim Bottenfield says his experience as an agency IT head keeps him aware of how best to serve customers.
Consolidated help desk gives Kansas full view of IT activities
A recent initiative is helping the state understand how the IT department's responds to incidents across the enterprise.
For effective IT delivery, understand the business first, says Utah CIO
Utah's Mike Hussey says he's working to reform the state's development process to one focused on business outcomes at the beginning of a project.
Delaware's CIO isn't giving up on his data analytics vision
Sometimes projects run into roadblocks. Delaware CIO James Collins says the keys to advancing are diligence and persistence.
N.D. moves to cloud with 'alignment, efficiency, delivery' strategy
The state's CTO says the three areas of focus will enable a dramatic shift in how the state delivers its IT services.
Multi-source model opens doors for AI, 'smart data' in Virginia
Now free of its contract with Northrop Grumman, Virginia's CIO says the state is now free to pursue exciting new technologies, like AI, faster.
Procurement reform can help states transform in 'smaller chunks,' says California CIO
California Chief Information Officer Amy Tong says digital transformation should focus heavily on business needs to be effective.
Consolidation leads to improved identity tools in Louisiana
Dickie Howze, Louisiana's CIO, says the state's 2014 consolidation initiative is leading the state's executive branch to single-sign-on.
Arkansas' CTO 'excited' about AI potential
The state already has a chatbot, but Arkansas CTO Yessica Jones says she wants to expand it and consider additional chatbots going forward.