The partnership will focus on redesigning member notices, simplifying applications and mapping caseworker processes to identify repetitive tasks that could be automated or streamlined.
Through new channels of timely information, Alabama, Florida, Georgia, Louisiana, Mississippi, North Carolina and South Carolina hope to identify fraud earlier and coordinate prosecutions across state and…
The new law establishes an advisory council to bring together state agencies, county representatives and other stakeholders to coordinate future IT projects.
As agencies brace for upticks in renewal volume and administrative complexity, some officials say they're making changes, but not planning to use any new technologies.
Danny Mintz, director of safety net policy at the civic tech nonprofit Code For America, said artificial intelligence tools could help agencies might a tight deadline to…