Pennsylvania CIO says digital commerce is 'great model' for government transactions
Pennsylvania CIO John MacMillan gave an update on the customer-service overhaul the commonwealth kicked off in 2019.
Pennsylvania targets ‘data modernization’ for citizen service
On the Priorities Podcast, Pennsylvania CIO John MacMillan on approaching citizen service. Connecticut CIO Mark Raymond talks consolidation.
Many states lack strategy for application modernization, NASCIO data shows
More than half of states surveyed said they either don't have a strategy for application modernization or are still creating one.
First NASCIO cloud survey finds mainframes still rule
State CIOs continue to extol the virtues of cloud services, but budgeting rules and uncertainty about certifications pose barriers.
Pennsylvania’s IT investments to improve remote work, citizen services
Pennsylvania’s CIO, John MacMillan shares how the state is investing in cloud-based services for more secure and services amid the pandemic.
Five lessons state technology officials took from telework
In an online event, IT officials said enabling entire state workforces to work from home stirred unexpected lessons about culture, cybersecurity and training.
State CIOs strive to craft unified, simple user experiences
States are designing citizen experience not defined by bureaucratic boundaries, but with ease of access and convenience in mind.
Pennsylvania CIO 'excited' about single sign-on expansion
Pennsylvania is connecting a growing number of applications to its Keystone Login function in service of its citizens, CIO John MacMillan said.
'Converge' as a group for better state IT budgeting, tech leaders say
The top technology officials from Pennsylvania and West Virginia say bringing an enterprise together for budgeting talks can generate unexpected business value.