Fraud can quickly drain state and local agency resources. However, with modern authentication controls, CIOs and CISOs can mitigate fraud and security risks.

IT leaders in Sonoma County targeted key user groups to demonstrate the time-saving effectiveness of an e-signature solution to win broader adoption.

Agencies looking to expand digital citizen services can improve user experience, increase security and lower operating costs with modern identity and access solutions.

While the pandemic boosted modernization and digital services projects in government, agencies need to leverage that momentum beyond the crisis.

State IT officials share strategies for deploying process automation tools and the gains they’re achieving using RPA to improve service delivery.

As agency leaders come to terms with employees’ working from home, virtual desktop infrastructure is key to keeping remote workers productive.

Though state and local government agencies scrambled to meet the demands of a remote workforce, the effects of IT modernization will lay the groundwork for future successes.

As states continue to promote online citizen services, CIOs see a growing need for a better way to manage user identity and access.

Modern content management systems are improving how agencies manage structured and unstructured data through workflows and across departments, says IT expert.