Des Moines, Iowa, plans $2 million licensing software upgrade
The Iowa capital is replacing a 20-year-old system with new software that will enable residents to conduct more than 70 types of transactions online.
COVID-19 was a 'pivot point' for states' digital transformation. Now what?
The pandemic forced a torrent of new digital government endeavors. Now states and cities need to determine if the successful ones can be made permanent.
After crashes, D.C. officials say new vaccine site will be better
A new site with pre-registration for COVID-19 vaccines will replace one that crashed repeatedly, but questions linger over the city's digital service development.
Colorado's new Digital Service spent its first year dealing with the pandemic
The Colorado Digital Service, launched soon after the COVID-19 pandemic unfolded, designed and procured tools critical to the state's response to the health crisis.
Microsoft executive shares a new vision for digital government
The pandemic raised the need to improve digital services. With strategic cloud investments these interactions can be intelligent, intuitive and secure, says James Collins.
The value of data to inform modern technology investments
The pandemic uncovered many agencies’ greatest vulnerabilities in delivering citizen services, but modern data platforms can help leaders create better investment strategies.
Cities are just getting started with COVID-19 engagement
The health crisis has forced city officials to completely rethink they connect to their constituents, and to start experimenting with new engagement strategies.
Looking beyond COVID-19 to build a digital government
While the pandemic boosted modernization and digital services projects in government, agencies need to leverage that momentum beyond the crisis.
Pandemic elevated CIOs' roles, NASCIO survey finds
The association's annual survey of its members found that many CIOs are at the forefront of their states' responses to the historic health crisis.