NASCIO 2025 highlights shift toward measurable modernization
Budget constraints and rising constituent expectations are accelerating a pragmatic new era of modernization, according to insights shared by NTT DATA’s Beth Howen.
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citizen services
States are building citizen services portals, but some struggle with the basics
A growing number of states are creating digital services portals, but funding and accessibility challenge progress, a new survey shows.
Wisconsin puts citizen engagement first with AI-enabled tools
AI-enabled tools improve access to services, says Dept. of Workforce Development Secretary Amy Pechaceck and Google leader Kierston Howard in a recent panel.
New NASCIO report examines 20 years of progress in digital government
“Despite the progress we’ve made in 22 years, there is still more work to be done to realize the vision that so many state CIOs hold for…
Pennsylvania’s new CIO shares her vision for digital services
People, said Pennsylvania CIO Amaya Capellan, will be at the center of the state’s digital modernization efforts.
U.S. public sentiment ranks public sector organizations low on customer experience measures
The survey findings showed sentiment among U.S. consumers below average for government services but highlights key takeaways from which agency leaders can learn.
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Digital accessibility requires a proactive government
A new study emphasizes the need for public sector leaders to move beyond the regulatory requirements of accessibility—ensuring digital services and CX are more equitable across the…
Where public agencies are investing to improve customer service
A new report highlights how IT infrastructure plays a key role in supporting CX and service delivery.
Transforming the delivery of government services
How to leverage modern and easy-to-use platforms to connect agencies with the people they serve to meet community needs more efficiently.
Maryland’s citizen services portal is making ‘dramatic progress,’ CIO says
Maryland OneStop has shaved months off development time off critical projects during the pandemic, state CIO Michael Leahy said.