Kansas integrates chatbot with Facebook Messenger, a state government first
Her name is "Agent Kay."
Montana deploys chatbot fleet, eliminating thousands of support calls
With virtually no funding and a lone writer on staff to handle technical development, the state's motor vehicles agency is transforming how it does customer service.
Meet PAIGE, San Francisco's promising young IT procurement chatbot
Advanced new virtual assistants like this one are bottling and distributing government's hidden institutional knowledge.
Emerging technologies empower government to respond to constituent demand
Commentary: Leaders from consultancy NIC Inc. say technologies like chatbots, "voice-first" devices, and virtual reality are enabling government to serve its public like never before.
Procurement, cybersecurity, innovation top priorities under North Carolina's new technology chief
After a few weeks as the state's leading technology official, Eric Boyette shares his outlook for North Carolina's IT future as one of opportunity and partnership.