Her name is "Agent Kay."

With virtually no funding and a lone writer on staff to handle technical development, the state's motor vehicles agency is transforming how it does customer service.

Advanced new virtual assistants like this one are bottling and distributing government's hidden institutional knowledge.

Commentary: Leaders from consultancy NIC Inc. say technologies like chatbots, "voice-first" devices, and virtual reality are enabling government to serve its public like never before.

After a few weeks as the state's leading technology official, Eric Boyette shares his outlook for North Carolina's IT future as one of opportunity and partnership.