Modernizing a state Medicaid agency’s technology platforms
EY’s John Joaquin shares how an alliance between EY and ServiceNow brought modern, consumer-friendly systems to one state’s Medicaid agency.
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Using AI to create a grants accelerator solution
Personalizing one state’s digital citizen experience
Massachusetts on ‘the offense’ exploring AI uses, says CIO
To strengthen cybersecurity, local governments need to get over their skepticism, Indiana CIO says
Reducing customer experience friction at public sector agencies
‘Striking a balance’ with generative AI key in New Jersey, CIO says
Washington CIO wants state to be ‘Amazon Prime of government’
Ohio CIO working to improve digital services for residents
Nevada CIO preparing ‘significant moves’ for state’s IT governance
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Agencies were reluctant to redesign websites, New Hampshire CIO says
